EMERGENCY TOOLBOX / Support
App support
We welcome bugs, questions, and feedback.
Contact
Please contact us at the email address below. For normal support, if possible, please let us know the app version, Android version, device name, operations until the problem occurred, and any messages displayed to speed up the investigation.
Regarding emergencies
This counter cannot respond to emergency calls or requests for rescue. If your life or body is in danger, prioritize safety over using the app or emailing, and contact public authorities such as local police, fire department, or emergency services.
What you can do with the app
- Signals by sound, LED light, SOS flashing, and screen light
- Check your current location and copy coordinates
- Registered phone number, lead to emergency information on the device
- Action flow during earthquakes and tsunamis
- Standard phrases that can be displayed offline
Confirmation before use
Please check the device's permissions, volume, battery, registered contacts and evacuation location during normal times. Some functions depend on the device, permissions, communication, external apps such as maps/phones, etc.
Privacy
For information handling, please see Privacy Policy.